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Involuntary Situations/Schedule Changes

When involuntary situations and schedule changes occur, the procedures of related authorities and Atlasglobal must be applied. All violations will be subject to ADMs.

Involuntary changes should be done within +/-14 days after the original flight date. Please indicate this on the PNR/Ticket in case if you made a change due to Invol.
 

Name Changes

Names changes/updates can be done up to 3 characters before ticketing. When any violation in name change procedures is detected, Atlasglobal may charge penalty.

Void Transactions

When any violation in void procedures is detected, Atlasglobal may charge penalty

Coupon Status

Before reissuing or refunding a document, check the status of the coupons.

Tour/Waiver Codes

Please use appropriate waivers/tour codes in case if it is needed and correctly indicate the codes on documents in order to avoid unnecessary workload. Atlasglobal has may charge penalty in case of any violations.

Sequential Coupon Usage

As of June 01, 2017, Atlasglobal Airlines will apply “sequential coupon usage” on its international flights. Sequential coupon usage will be applied for tickets consisting of only international flights. Tickets comprising only domestic and/or Cyprus (Ercan) flights will be considered outside of this practice

Following rules will apply with the beginning/commencement of this application:

Restrictions will apply for “open ticket” procedures (issuing an open ticket or changing a ticket into open ticket)
Passengers will only be accepted on the flight according to the same flight sequence as on the ticket
In case a passenger fails to use a flight of a ticket, the passenger will be considered as No-show on the respective flight and no-show rules will apply consequently
If a flight is not flown on a ticket, the Airline has the right to cancel the consequent flights of the ticket (IATA Rules – Recommended Practice 1724 Coupon Sequence, clause 3.3.)
 

ACM Issues

In the event that billed ADM’s have been discovered as unjustified, an ACM will be issued to credit the respective amount. In the event that over-collection in fare has been discovered with a ticket or ticket reissue/exchange which requires corrections in favour of the customer, an ACM can be issued upon request by the Agent.

Service fee of 5 USD will also be applied for ACMs for which Atlasglobal  is not operationally responsible. In this case, service charge will be deducted from the ACM amount. Service charge can’t be more than the ACM amount.

Following Rules Will Apply With the Beginning /Commencement of This Application

Restrictions will apply for “open ticket” procedures (issuing an open ticket or changing a ticket into open ticket)
Passengers will only be accepted on the flight according to the same flight sequence as on the ticket
In case a passenger fails to use a flight of a ticket, the passenger will be considered as No-show on the respective flight and no-show rules will apply consequently
If a flight is not flown on a ticket, the Airline has the right to cancel the consequent flights of the ticket (IATA Rules – Recommended Practice 1724 Coupon Sequence, clause 3.3.)

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