Agency Information

Dear Agency /Partner,

 

As Atlasglobal we care about your satisfaction. We have prepared this guideline for you in order to avoid any inconvenience. Acting in accordance with the guidelines contained in this document will ensure that your transactions are conducted in smooth and complete manner and will reduce your ADM workload and your costs. Therefore, we recommend you to carefully examine this document and kindly advice to follow the rules mentioned.

 

Yours sincerely,

 

Atlasglobal

 

General Information:

As of 15 May 2017, Through check-in cannot be made for passengers holding more than one ticket for their transit route. Check-in will be made for the destination of the respective ticket only. Passengers have  to claim their baggage at the transfer point  and apply to the relevant airline counter  for check-in procedures of their connection flight. Passengers can only benefit from through check-in if their flights are all on one ticket.

  1.          ADM POLICY GENERAL RULES:
  2.            Minimum ADM Fee:

Atlasglobal may issue ADM for all infractions detected or may set a minimum ADM value according to infraction type and agency. A single ADM may be issued for infractions that occurred within the same period by the same Agency.   

  1.            Service Fee:

Atlasglobal may charge a service fee for valid ADM’s. Agencies will be informed about level of service fee and other related rules prior to execution. Service fee will be added to ADM amount.

  1.            ADM issue periods:

ADM’s are issued according to deadlines/periods set by IATA. Atlasglobal may issue ADMs without any time limit in case of fraud and fraudulent transactions.

  1.            Resolution of Disputes:
  1. Agencies can dispute ADMs through the sales reporting channel ie BSPlink etc. If this is not possible, disputes can be made through other ways that Atlasglobal will specify.
  2. Objections to ADMs that are issued by Atlasglobal should not be made later than 14 days. Disputes after this period will be rejected.
  3. Detailed information and clarification should be added to the disputes. Objections with missing documents and information will be rejected.
  1.            Fraud and Abuse:

Atlasglobal may apply additional penalties on agents which abuses the deficiencies of reservation and ticketing systems or in cases of fraud. The details of penalties will be informed to the agencies prior to application.

 

  1.           SALES PROCEDURES:

If not otherwise indicated in the fare note, unused tickets are valid for 1 year as of issuance and partly used tickets are valid for 1 year as of first travel date.

All documents should be issued in accordance with the rules and regulations set by Atlasglobal and other authorities. When you issue a document, take utmost care in order to ensure that the transactions are made in accordance with the below mentioned rules:

  1. Fare differences,
  2. Consistency between booking class and fare basis
  3. Day/time rule
  4. Advance Purchase (AP) /Advance Ticketing (AT) rule
  5. Min./Max. Stay rule
  6. Seasonality, travel restriction, block-out and flight application rules
  7. Stopover restrictions
  8. Other rules and restrictions
  1.           EXCHANGE/REISSUES:

In case a ticket needs to be exchanged/reissued, first thing to be checked is if the ticket is used or not. Once this checked, fare difference and/or penalties (adult-child-infant etc) should be calculated accordingly. Documents collection documents must be attached to the ticket.

Fare difference must be calculated according to the same day exchange rates and in the local currency where the transaction is being made.

If a passenger, holding a confirmed ticket does not show up before departure (by the end of check-in time), will be considered as no show. Please carefully check related fare rules in case of no show.

In all exchanges / reissues carried out in CRS Systems and for which penalty is to be collected, the penalty amount must be collected with CP tax code.

  1.           REFUNDS:

Before refunding a document, check the validity and status of the document.

Calculate the refund and tax (if any) amounts in accordance with the rules and collect the penalties if there is any.

According to IATA rules, refund has to be made in the form of payment type of original document (CC for CC; cash for cash). Please check form of payment carefully.

 

  1.           COMMISSIONS:

Commission calculation should be made in accordance with the agreement between agent and airline and exceptions should be taken into account if there is any. If the ticket is refunded, the commission amount must be recalled.

  1.            DISCOUNTS AND CERTIFIED TRANSACTIONS:

If the transaction is made on the basis of a document (ie. student discount), related documents must be kept for 2 years according to IATA rules.

Atlasglobal may request these documents from you when necessary. In case of unauthorized transactions or counterfeit documents, Atlasglobal reserves the right to apply penalties..

  1.           BOOKING ABUSES:

PNRs holding segments with HX, UN, UC, NO, HN status code need to be removed from PNR. These must be done at least 48 hours before the flight departure time. 

Atlasglobal considers it as duplicate booking if a passenger books a segment several times within the same flight or different bookings on the same day or same / different bookings on different days or on other airports close to departure and arrival airports. In case of duplicate bookings, Atlasglobal reserves the right to cancel duplicate bookings before the ticketing time limit.

 

  1.            Speculative, Fake and Test Bookings

Bookings that have suspicious number of cancellations, unrealistic connections or itineraries, are made for test purposes or to hold space on a flight, having fake or celebrity passenger names, or that are not ticketed or completed will be considered as speculative, fake, test reservations by Atlasglobal. Atlasglobal reserves the right to cancel these reservations before ticketing time limit.

 

  1.            Passive Segments:

Atlasglobal, does not accept passive segments in GDS systems. All passive segment will be cancelled by Atlasglobal.  

Group reservation requests should be sent to the group reservations department via group@atlasglb.com. The procedures of group reservations from GDS system will be shared with you.  

  1.           OTHER SUBJECTS:
  2.            Involuntary Situations/Schedule Changes:

When involuntary situations and schedule changes occur, the procedures of related authorities and Atlasglobal must be applied. All violations will be subject to ADMs.

Involuntary changes should be done within 7 days after the original flight date. Please indicate this on the PNR/Ticket in case if you made a change due to Invol.

  1.            Name Changes:

Names changes/updates can be done up to 3 characters before ticketing. When any violation in name change procedures is detected, Atlasglobal may charge penalty. 

  1.            Void Transactions:

When any violation in void procedures is detected, Atlasglobal may charge penalty.

  1.            Coupon Status:

Before reissuing or refunding a document, check the status of the coupons.  

  1.            Tour/Waiver Codes:

Please use appropriate waivers/tour codes in case if it is needed and correctly indicate the codes on documents in order to avoid unnecessary workload. Atlasglobal has may charge penalty in case of any violations.

As of June 01, 2017, Atlasglobal Airlines will apply “sequential coupon usage” on its international flights. Sequential coupon usage will be applied for tickets consisting of only international flights. Tickets comprising only domestic and/or Cyprus (Ercan) flights will be considered outside of this practice Following rules will apply with the beginning/commencement of this application: -    Restrictions will apply for “open ticket” procedures (issueing an open ticket or changing a ticket into open ticket) -    Passengers will only be accepted on the flight according to the same flight sequence as on the ticket -    In case a passenger fails to use a flight of a ticket, the passenger will be considered as No-show on the respective flight and no-show rules will apply consequently -    If a flight is not flown on a ticket, the Airline has the right to cancel the consequent flights of the ticket (IATA Rules – Recommended Practice 1724 Coupon Sequence, clause 3.3.)

 

  1.             REFERENCES & CONTACT:
  2.            References:
  1. IATA Resolution 818g
  2. IATA Resolution 824
  3. IATA Resolution 850m
  4. Other rules of IATA and all related authorities
  1.            Contact Information:

You can contact your sales office or you can write to below e-mail address for ADM procedures or any ADM issued to your travel agency.

fareaudit@atlasglb.com

  1.            Right to Change the Document:

There may be minor variations to our general policy in certain countries and Atlasglobal has the right to amend this document at any time.

 

 

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