Whenever unworthy atmospheric conditions require delays in or abortion
of your flight, you will be informed instantly of the situation paged
to your cell phones to allow you take any action in response, as
appropriate and in a timely manner. In an effort to resolve the
problems that any casual passenger would encounter while waiting for
hours for the final take-off after hardly managing to get to the
airports in harsh weather conditions, ATLASJET exploits the GSM
technology to inform it’s clientele of these last-minute events, by
directly accessing the cell phones of the customers, which is
considered as a first in Turkey. Customer satisfaction and passenger
comfort at maximum level have always been among the top priority
targets of Atlasjet, which notifies you immediately of any
aborted and delayed flights through a message sent to your cell phones.
Thereby you will no more have to return back from the airport where you reach after long waiting hours in a congested traffic and associated complications due to long delays or unexpected cancellation of flights. You will no more have to face challenging moments spent in a rush looking for someone and some ways to receive knowledge about your flight but be kept informed instantly of any last minute delays or abortions through short messages. Once you purchase a ticket by making a single call to the call center from the phone 444 3 387, you will have your pnr flight number right in your pocket, just as in the same manner as you are informed on any abortions and delays via short message services. Thanks to this system, which is introduced for the first time in the world by Atlasjet, GSM technologies ensure customer satisfaction while the entire crew work for highest attainable passenger comfort.
However, passengers may feel angry about their airliners delaying or aborting a flight due to adverse atmospheric conditions. There are times when one of the two airliners setting trips to the same destination may achieve the actual takeoff.
In such cases, passengers show their resistance against the flight canceling decision of their airliners. As Atlasjet, we would like to clarify the justifications for such incidences in brief, for the readers.
There are conditions specific to each airport. The minimum sight of vision can vary much from one airport to another both at landing and take-off depending on the geographical properties of the regions in which they are situated. Aircrafts land on the ground using some certain technical equipment found in airports. These equipment items are found in pairs located both at the airport and on the aircraft. This system is known as the Instrument Landing System.
Aircrafts have this system, however not always may airfields, as their hosts, be suitable for their final takeoffs due to a felt requirement of aircraft landing on an equitable scale for maximum security reasons given the regional and geographical strictures of the terrain on which the airfield is set operative, when the airport to receive the aircraft landings does not have the same system. Such problems are encountered frequently in such elevated regions as Siirt, Van, Konya and Sivas. For instance, when the sight of vision required for Istanbul is 350 meters, it becomes 4800 meters for the City of Van, due to geographical reasons and the existing instrumentation of the airport. Heavy fogs, cloud heights with reference to ground and hilly texture of the ground are among the leading factors that restrict sight of vision. Especially when there is not the required set of the ILS system properly put in place and running at the airport, the minimum sight of vision is kept higher with respect to a well-equipped airport, for landing security reasons. Beside all, the taxi-routes must be perfect in terms of instrumentation. Illumination, night vision, anti-icing measures and their implementation pose a major factor for flight cancellations, whenever they encounter a lack or delay.
In general, there are 3 reasons that would cause a flight cancellation: Braking, sight and clouds. Even under extremely clear climatic conditions as viewed by the passengers by the naked eye, the aircraft may not perform a takeoff due to the taxi-route where the aircraft is to land or the region in which it is situated and instantaneous atmospheric complications, for the sake of safety of the passengers. These cancellations are detrimental not only for the passengers but also for the airliners. There is not any airliner who wish to cancel or delay a planned takeoff but it is rather of foresighted vigilance for the airliner to have recourse to such option, due to the responsibility it assumes for the safety of lives of its passengers, in respect of which, even the slightest risk may not be disregarded.
Atlasjet minimizes the burden of such constraints caused by regional or atmospheric conditions on passengers and leverages customer satisfaction at its highest attainable levels by providing them information in a timely and proper manner through cell phones and short messaging on such occurrences. Being the pioneer of Turkey having underpinned a set of hard-to-attain stories of success, Atlasjet Airlines plans to develop its innovative efforts building on this strategy because of its commitment to provision of the feeling of joy and proud in any of its customers for the privilege and advantages to fly with it, with extreme use of the services and hospitalization it brings at their disposal.